We strive to ensure that the products reach you in the best packaging and shortest delivery time. However in case you are still dissatisfied, we have a refund policy in place as mentioned below:
Expired Products
This is a strict no-no for our QC team both at the plant and in-stores, but despite our best efforts, if an expired product does manage to land in your hand, we will refund the amount immediately. Kindly highlight the same to our store staff or customer care number within 24 hours & without breaking the seal.
Incorrect Products
We pride on our “zero mistake” training to our delivery partners. However, in case you have received incorrect products, we will issue a refund or a replacement (of same or lower value) product. Kindly highlight the same within 24 hours of receiving the product. However, do allow us 24-48 hours for the same.
Seal is broken at the time of receiving
Please do not accept the delivery in case the seal is broken and immediately bring it to the notice of the delivery rider. Once the order is accepted and the rider has left, and later the seal is found broken, we won’t be able to issue a refund or replacement.
Melted icecream
Unfortunately this is something which is completely out of our control – traffic, weather, delivery rider issues – there are multiple factors which lead to a delay in delivering the products and may cause the ice cream to melt. The best you can do in this case is to refreeze the ice cream in your freezer for around 30 mins and then consume.
For any other issues, not covered above, please reach out to our customer care executive on care@letsgozero.in and we will be happy to assist you in any way.
P.S – For all refund requests, it is mandatory to show the bill copy and photo proof of issue and/or physical pack as the case may be.